Our Jewelry and Watch Warranties
Complimentary Merchandise Warranty
Lifetime Limited Manufacturers’ Warranty
We cover all manufacturers’ defects in material or workmanship for new jewelry for the lifetime of the jewelry purchased from Jewelry By Designs.
We guarantee that our jewelry will be free of manufacturers’ defects in material and workmanship for the life of the piece of jewelry. We will assist in enforcing any and all manufacturer’ warranties.
We recommend having your jewelry cleaned and inspected every 6 months. Jewelry By Designs will clean and inspect your jewelry free of charge for the life of the jewelry. Upon inspection, if the recommended repairs are not completed, we will not be liable for any damage or loss that may occur.
Upon purchase of new merchandise from Jewelry By Designs, you will receive the following unless otherwise stated at the time of purchase:
Free cleaning and inspection
One free ring sizing (smaller and up to two sizes larger) for 30 days
Free tightening of any gem for 1 year
Free refinishing, polishing, and rhodium finishing for 90 days
Free replacement and/or resetting of lost or damaged stones up to ½ carat or $250 retail value excluding opals, emeralds, and tanzanite for 30 days
Free clasp replacement on gold chains or bracelets for 90 days
Free restringing of pearls for 30 days
Free earring repair and back replacement for 30 days
At Jewelry By Designs, it is our goal to satisfy our customers. Unless otherwise specified, your purchase may be returned and refunded or exchanged for credit within 90 days from the original purchase date when accompanied by the sales receipt.
Any items that show wear, use, or have been modified may be eligible but for credit only and a restocking fee may apply. All warranty cards and explanation booklets must accompany the returned item.
Sales items, special orders, completed layaways, modified, and/or custom pieces are not refundable or exchangeable. Gift certificates and/or gift cards are not redeemable for cash.
This warranty does not cover normal wear and tear or items that are lost. Discoloration or damage due to exposure to chemicals, make-up, swimming pools, hot tubs, or bathing is not covered under this warranty.
The product warranty is non-transferable.
This plan is not renewable.
This plan does not replace normal casualty insurance coverage for loss, theft, or damage. We recommend you insure your jewelry and we would be happy to assist you. This warranty is in addition to and in excess of any valid insurance.
Our Jewelry and Watch Care Plans
We recognize first hand that jewelry is valuable in many ways. Your pieces may be important to you for sentimental, and many other, reasons. You don’t want to spend your time stressing about what could happen to your jewelry. We have jewelry care plans to help save you from the stress.
Our watch plan covers metal, leather and rubber straps and bands, stem, crown, bezel, crystal and mechanical failure.
Jewelry Care Service Coverage Agreement
We offer coverage to repair or replace your jewelry due to accidental damage that occurs during everyday wear.
- As a result of covered damage, customers can receive a stone replacement.
- Jewelry By Designs will repair or replace cracked and chipped stones.
- Please note that center stone coverage is only included in our Lifetime plan.
- Soldering, as required*
- Broken, bent, or worn prongs and mountings
- Broken bracelets or chains
- Any kinks or knots in bracelets and chains
- Broken earring backs or posts
- Stretched or broken strands of cracked or thinning ring shanks
- Tightening or resetting stones
- Ring sizing*
- Cosmetic rhodium plating of white gold*
- Minor surface scratches caused by normal wear are excluded.
- Soldering of engagement and wedding bands will only be covered as a repair, not at time of purchase.
- Our ring sizing does not cover the initial ring sizing at the time of purchase, nor does it cover eternity bands or invisible settings.
- Rhodium plating will be provided one (1) time each two (2) years of the term of the Service Agreement.
Watch Care Service Coverage Agreement
Jewelry By Designs also offers watch care coverage. We provide repair or replacement coverage for accidental damage that occurs during normal wear.
Such Damages Include:
- Accidental damage to stem or crown
- Accidental damage to case or bezel
- Accidental damage to crystal
- Deep scratches, rips or gouges to leather or rubber watch strap*
- Water damage to water resistant products*
Our Repair Coverage:
- Broken clasp or links in watch bands
- Mechanical failure
- Deep scratches or gouges to metal watch strap, band or bracelet*
- Excludes minor surface scratches incurred through Normal Wear.
- Water damage to watches must be reported within thirty (30) days of first noticing the problem.
- Batteries are not to exceed one (1) replacement per year during the term of this Agreement. Replacement batteries must be supplied and fitted by the Selling Retailer.
Contact Us Today to Learn More About Our Jewelry and Watch Coverages
Ready to stop feeling stressed about your jewelry? With our coverage, you can rest assured that we’re here to help should anything happen to your watches or jewelry. Please don’t hesitate to reach out if you have any questions!