Refunds and Exchanges
On March 24, 2020, Jewelry by Designs became a Nelson Coleman Company. While many things are staying the same such as the location, many team members, and the quality of service, this is a new store under new ownership.
What it means to be a Nelson Coleman Company
For over 160 years, Nelson Coleman has been proud to serve jewelry lovers’ needs with fine jewelry and outstanding personalized service. We are a 6th generation company committed to providing an exceptional collection of quality jewelry and jewelry services in a comfortable, relaxed atmosphere.
As a 6th generation company, we understand the importance of the relationships and trust we build with our customers. It’s how we’ve been able to stay in business since 1856. This understanding is what we are bringing to the new clients we now have the honor of serving.
Returning Jewelry Purchased Before March 4, 2020
Jewelry By Designs is now Jewelry By Designs, A Nelson Coleman Company. While we operate out of the same location, we are a different company under different ownership. Because of this, we cannot take returns for items purchased under the previous Jewelry By Designs ownership.
We understand that you don’t always love what you come home with or what you were gifted. While we can’t take returns, we vow to try and help the best way we can by offering levels of exchanges and other solutions. The items must be in the same condition as when purchased, show no signs of wear, and are not modified.
We will honor any repair work done within a year of service. If you had a piece of jewelry repaired and are experiencing the same issue, please reach out to us to help resolve this issue. We know how valuable your jewelry is to you, and we will work to make you whole again.
Peace of Mind Warranties
We will continue to honor the five year Peace of Mind warranty plans as laid out in your warranty information. If you need to renew your warranty service, we now offer a lifetime warranty program. For more information about our warranty program, please contact us.
Items Purchased During Jewelry By Designs Going Out of Business Sale
We cannot offer free repairs on any items purchased during the Jewelry By Designs Going Out of Business Sale. Please contact us if you have an item purchased during this sale that requires repair.
Repairs & Exchanges on New Purchases
It is our goal at Jewelry By Designs to satisfy our customers. Unless otherwise specified, your purchase may be refunded within 30 days from the original purchase date by the original client when accompanied by the sales receipt. Any items that show wear, use, or have been modified are not eligible for return or exchange. All warranty cards and explanation booklets must accompany the returned item. Sale items, special orders, completed layaways, modified and/or custom pieces are not returnable or exchangeable. Gift recipients will be issued a merchandise credit only. Gift certificates and/or gift cards are not redeemable for cash.
Jewelry By Designs will not cover the cost of return shipping for online orders. Item must be returned unused, unworn, and undamaged with the original packaging.